Delete your account
You can delete your Perspektiva account, and the data linked to it, at any time.
In the app (fastest)
- Open Perspektiva and go to your Profile.
- Tap Edit Profile.
- Scroll down, tap Delete Account and confirm.
Your account is deleted straight away. If you signed in with Apple, you'll be asked to confirm with Apple once more so your Apple sign-in can be disconnected from Perspektiva.
Without the app
Send an e-mail to support@findtheperspektiva.com with the subject “Account deletion request”, from the e-mail address your account uses.
We may ask you to confirm the request before acting on it, so nobody else can delete your account. We'll delete the account and confirm by e-mail within 30 days at the latest.
What gets deleted
- Your profile: name, e-mail address, country and settings.
- Every find you made, including your photos, their location and phone orientation.
- Your statistics, completed routes and zones, and rewards.
- Your likes, and your access to private routes.
- The account itself, including any Apple or Google sign-in connection.
What we keep
- Problem reports you sent about a route or place stay, because they describe the place, not you. We remove your name from them.
- Area totals, such as “42 finds this week”, are counts only and never contained your identity. Your finds are taken out of them.
Guest accounts
If you played as a guest and never created an account, your guest data is deleted automatically after 30 days without use. You can also delete it sooner as described above.
Izbris računa (slovensko)
V aplikaciji odprite Profil → Uredi profil → Izbriši račun in potrdite. Račun in vsi z njim povezani podatki (profil, najdbe s fotografijami in lokacijo, statistika, nagrade) se izbrišejo takoj.
Brez aplikacije pošljite e-pošto z naslova vašega računa na support@findtheperspektiva.com z zadevo »Zahteva za izbris računa«. Račun izbrišemo in vam to potrdimo najkasneje v 30 dneh.